It is your responsibility to know how users are reacting to the design of your software. This, in turn, will help you to create the best possible user experience for all the users.
No matter you make use of outsourced testing services or perform the function in-house, you will reap the benefits at an equal level.
This section deals with the factors that prove the importance of software testing tools and also gives you an idea of what usability testing actually means.
Usability is a critical and delicate thing. Developers have a very crucial job of giving birth to a creative way, in which their perception of the best and what the users find best are combined.
This includes every section of a product, including visuals, navigation, color scheme, and interactions.
This gives rise to the question that how will you understand what a particular user wants? Well, the answer is simple, you must ask them the same.
The solution here is you get hold of a specific group of consumers and then check their preference.
You need to have their individual opinions to appropriately understand all their needs.
This process of testing involves certain pre-processes, which mainly consist of research and planning.
The next section is about the basics of usability testing, which will take you deeper into the process.
A usability test put simply, is basically a process of displaying the prototype of a product in front of a specific user and then later, interviewing him about it.
This basically involves a specific list of activities that the user is asked to participate in and certain tasks that he is told to do with the prototype.
The most important part of this whole process is the fact that the person who is conducting the tests, need to observe the user with close attention.
The user is not aware of the product, it’s a completely new thing they are handling.
This very factor is what makes the observer understand the learning curve that is associated with a specific product.
The next and the primary part of this article is the application of usability testing tools.
It will be extremely expensive for you if you are planning to set up a testing lab of your own, which you will run with your own money.
This will also require a huge amount of time on your part. Having your own lab also means that you will have to take the responsibility of searching for and recruiting users to conduct the process.
A solution to a situation like this is making use of usability testing tools, which will fulfill all your requirements but will cost you just a fraction.
First and foremost, it is important that you know that this is the best overall tool for testing.
It is considered as being an ideal usability testing tool, as it allows you to record the interaction of a user with a particular website, prototype, or application.
This tool can also utilize the picture-in-picture feature so that you have access to the audio and video reaction of a user.
To begin testing with Userlytics, you do not require any hardware or some kind of a complicated setup.
It’s an ideal method to uncover and understand the frustrating points of your mobile app, quickly and without spending a hefty amount.
It’s a daunting job to understand and decide upon a particular design that users will relate to. It is frustrating to make the decision between design A and design B.
UsabilityHub is a tool that provides you assistance in this section, solves problems like these. It is designed to eliminate all kinds of design debates for good.
It comes equipped with five different suits, which lets you capture the preferences of the users and then act upon it.
This is a premium tool, which is used for live testing as well. It is also referred to by many as an experience recording software.
With this tool, you can record users’mobile devices remotely without the need for any extra equipment.
The unique feature of Lookback, which sets it apart is the fact that using this tool you can join the live testing sessions and interact with the users while they are experiencing your software.
Hotjar consists of a large number of usability testing tools, which helps you to get feedback from the users with ease.
While making use of Hotjar, you also have the ability to record the mouse trails of users, so that you can understand how they are navigating through your website.
The utility named Conversions Funnels, lest you know when a user is stopping a purchase.
This tool helps you in setting up a custom test that has certain tasks which the users need to perform.
It allows you to recognize an ideal user base by making use of a variety of demographics.
The unique ability of this tool is that it can record all the users interacting with your application or website and sharing their thoughts.
UserTesting also comes with a free trial.
This tool provides you with an understanding of why certain visitors are not getting converted into potential users.
Crazy Egg comes equipped with a scroll map that lets you know how far a user has scrolled down your website.
The above article talks about the 7 best usability testing tools. However, you need to keep in mind that each is suited to a business with a specific budget.
In case you are not able to afford to make use of a Testing tool in-house, you always have the option of outsourcing your software usability testing projects.